Support

Having trouble using our software? Need help understanding a feature in one of our programs? Looking for updates, downloads, or other information? If so, you've come the the right place.

For answers to the most frequently asked questions about our products, click on the FAQ link at left or for your particular product version, below.

If you need help getting started with the software, and don't have time to read the manual, check out the Getting Started pages. It contains a "guided tour" that will familiarize you with the main functions of both Voyager and SkyGazer.

To obtain software updates, product manuals, demo versions, and other free downloads, click on the Downloads link for your particular product version.

Yahoo! Group

Carina Software has a discussion group on Yahoo! Here, you can post questions and issues regarding Voyager or SkyGazer to the entire user group. Someone has probably asked your question before, and may be able to answer it. We monitor this discussion group as well, and we'll occasionally use it to make postings and announcements.

Anyone can read and search postings on our Yahoo! group, but you'll need a (free) Yahoo! ID to make postings. You can access the group by clicking on the link below:

• Carinasoft discussion forum on Yahoo! Groups

Email Support

If you haven't been able to answer your question using the resources above, we will be happy to take your question by email. We will try to respond to all product support emails within one or two business days. Please email your question to:

• support@carinasoft.com

Carina Software also has a mailing list which we use to make product announcements, special offers, etc. Use the form below to add or remove your address from our mailing list:

Your Email Address:

Add this address to our mailing list

Remove this address from our mailing list

In both cases, our mailing list server will send you a confirmation email asking you to verify your request; this is a safeguard to prevent unauthorized persons (e.g. spammers) from adding or removing your email from the list. If you are having trouble, send an e-mail to support@carinasoft.com.

Phone Support

We prefer to take support questions by email, but sometimes questions are better answered in person. You can call Carina Software support during our normal business hours: Monday to Friday, 9:00 AM to 5:00 PM, Pacific time zone (GMT-8). Our phone number:

• +1 (925) 838-0695

If we are out of the office when you call, we'll do our best to return your message within one or two business days.